I took my senior dog in for a consultation for what I suspected were signs of dementia. A friend had told me about a medicine she used on her dog who had similar symptoms of dementia and that the medicine had worked wonders. I told the vet about this. She had never heard of the medicine and looked it up online. She read out the active ingredient and told me that if I wanted they could order it for me. I agreed. She did a brief examination of my dog and sent us on our way. The lady at the reception told me to the medication would arrive in a week. A week went by and no update. I called vet and they said that they had found out almost immediately that the medication was not available but no one had bothered to tell me. I then asked if they had something else they could prescribe. She promised to call me back but never did. I followed up a week later and gave her the name of an alternate medicine. She said they had it in stock. When I went by to collect it, she charged me 3x the price online and refused to give me a prescription so I could order the next round myself online. To top it all off, the active ingredient in the medicine we finally got was the exact same as the active ingredient of the one I had asked for the first time. Seems like the vet had no idea about this even though this seems like a fairly common active ingredient in drugs for older dogs. I do not recommend this vet at all!

This is the best veterinary I have ever visited. The receptionist is perfect, the nurse is lovely and most of the longer serving vets are great. Kind, caring and nice.

INVESTIGATION WITH RCVS FOR GROSS NEGLIGENCE LEADING TO DEATH Carmichael was investigated by the RCVS (The Royal College of Veterinary Surgeons) for gross negligence towards my kitten. I was told by Carmichael, whilst there were two witnesses present that the puss oozing from my kittens bottom was nothing to worry about and that the dehydration and fever he had was just psychological and that after a few days he'd be fine and to give him chicken soup. I questioned him multiple times before leaving about his diagnosis, but he reassured me and I thought the guy has decades of experience. Trusting him is my BIGGEST REGRET DAYS LATER MY KITTEN DIED and when I rushed him to another vet I was told by said vet, that his death could have been avoided. I was told Carmichael should have given him a drip for his dehydration, worming, probiotics, pain relief and should have checked his abdomen for abnormalities. RCVS final verdict is that CARMICHAEL failed to do his job properly. SHAME ON YOU CARMICHAEL. If you love you pet AVOID AT ALL COSTS.

If I could give more than five stars I would. To say they are amazing is an understatement and Sarah and Wendy are so helpful. This is what a vet’s surgery used to be like and we are so lucky they have suck to the old principals. We were so upset when Mr Carmichael passed away and wondered what would happen. This week our English bulldog had a problem when one side of her face swelled up and we needed to visit the clinic. The new vet was wonderful and of course so was Sarah and Wendy. They don’t try to sell you everything and their bills are so reasonable. I would recommend anyone who needs a vet to go to this clinic and they will not be disappointed. The end result is Harrie our bully is ok now.

The most amazing veterinary clinic ever. I couldn’t expect a better service. This place has its unique charm, the staff is very friendly, professional and kind. The doctor treated us with a lot of attention and respect. Dr Andrew didn’t just do the vaccine for my kitten, he did a health check, explained me everything I need to know about the vaccine and next planned appointments. He did the injection painlessly and my cat even didn’t move. After this visit I realised how incompetent our previous vet clinic in South Kensington was where the doctors were not careful, we had to hold a small kitten with four hands for the vaccine. A poor little was screaming and I was feeling stressed and was crying all day. I’m happy that now I found the best vet and I will definitely not change my them! Thank you