Lovely front of house team and Jenna the vet was so friendly and helpful and really reassured me that everything was ok. Super easy consultation. I would possibly suggest a waiting area for people who are coming in to say goodbye to their pets, and this is the only reason not to give 5*. It's a horrible decision to make and a very personal one, and i know i wouldn't want to have a room full of strangers seeing me like that. Having lost a dog myself and being worried for my current dog, I not only felt guilty and sympathetic for the owners, but it's just not nice for anyone, including your reception team. The receptionists and vets are all so friendly and knowledgeable; the service I've received has been 5*

I recently had to have my lovely staffy put to sleep after her condition deteriorated and from start to finish with PDSA from the call handlers, receptionists through to the vets on the day, all made a tricky time so much more bearable. It was actually very beautiful in the end, Maggie went so peacefully and surrounded with love and we then received her paw prints to take home, and ashes later on. I was advised well on what to expect from their website and from chats. Thank you so much to everyone, it’s hard what you do and the reasonable rates and care that you provide is astounding. I hope to donate when I am more financially stable, and volunteer where I can. 👌

Absolutely shocking. Called as an emergency as my 14 year old dog suddenly developed a UTI whereby he could not pass urine and was passing literally a few drops of pure blood. He was given a slot that had just been cancelled by someone else for the following day. Otherwise he would not have been given an appointment. He can't be mixed with other animals so had to wait in a baking hot vehicle with myself who has a life threatening condition of anaphylaxis to heat and stress. I gave the vet the blood in a jar. No antibiotics were given. He could could hardly drink and was very lethargic. It was hell. The following day no one called with the results, as this was the only way they would give antibiotics. I called and in tbe phone for 45 minutes. It was eventually answered by the person at Brighton, who said that passing 10mls of blood in 48 hours is not "passing nothing" so he was fine and was well enough to wait for a week for the results. This place should be shut down. A UTI is life threatening especially when pure blood is passed, no fluid intake in 48 hours and the animal becoming more and more lethargic and out of it. I was then told to bring the dog downwhich I cant do as I am disabled myself and cannot pick him and cannot afford a taxi. The person was so rude and put the phone down on me. I have had an anaphylaxis myself and my dog has been left to die. If someone, whether that's an animal or person has a UTI, antibiotics should be administered ASAP. My dog is seriously unwell. There are not words, how these people cannot know that a UTI will kill.

Absolutely horrendous experience the last 6 months dealing with PDSA Brighton. Reception staff, mainly Richard, are rude, uncaring and dismissive. You can never get through on the phone, the information received from vet versus other staff is opposite. They're always disorganised and even tried to treat my animal using the wrong notes. I am aware they are a charity that offers low cost treatment but communication and kindness cost nothing. We withdrew our animal from treatment here as it was too unsafe. A formal complaint has been sent. Be on guard using PDSA Brighton, check all information as they lie. If I could give zero stars I would of. The few good staff are being let down by their horrible colleagues.

Nothing but respect and gratitude for this hospital. Should be supported by grants but isn't. Saves the NHS and social services a ton by looking after loved ones of financially vulnerable people. Has looked after my family longer than I can count and now I am no longer in financial distress I will do all I can to raise money for this service. Do continue to offer your clients the ability to pay what they can because they will eventually to come pay it back and then some with the gratitude through regular donation.