What an absolute stellar service I received (have always received) but particularly yesterday and today. In my infinite wisdom, I decided to add to my cat family of two with my two year old Ragdoll Willow’s litter sister. A serendipitous moment presented itself, what are the odds of owning another girl from the same litter!!. Blinded with excitement and enthusiasm, I was completely remiss about adhering to the golden rules of kitty kingdom and I really should have known better, it was a long journey to friendship with my 6 year old domestic Missy and Little Willow (she’s small for a Raggie, the runt, bullied and hand fed). Well that should have been enough to prepare me. Enter beautiful Myla, never shared with other kitties, lived with her lovely owners Tom and Enya from leaving a fantastic breeder called Sacha (Dollsacha) in Bolton (where I acquired Wills as a 1 year old). Leeds to London is a long journey and arduous after the quiet life she’s lead. To then bring her into a home with two other female kitties, add me with my worry wart AuDHD persona and as you can imagine, she was utterly overwhelmed and stressed. I had prepared a room to integrate slowly, but as I was settling her in Willow slipped through a tiny crack in the door and oh my Gosh Myla being scared and twice the size of her sister went full on postal kitty she devil. Willow was unharmed as I intervened but the guilt for stupidly not being prepared for the obvious was quite traumatising and many tears were shed. I’d booked an appointment at CC’s for Myla’s first health check the following day and I really did not think I’d get her in the carrier, so you can imagine the absolute state of my mental health on arrival. I felt like bursting into tears the moment I arrived. But Imre (apologies if not spelled correctly) was incredible with both of us. He was so gentle with Myla and she relaxed with both of us. He then took the time to chat with me about the kitty complexities and although aware, it was such a relief to be told all will be well and given much needed reassurance. This morning I took Willow to see the very excellent registered Veterinary nurse Abigail to administer her wormer/ flea/tick tablets. I did not feel confident enough to do it the first time as I have always used pipettes. Again, the level of care, concern and kindness shown to both of us was phenomenal, so much so that I brought Missy and Myla (yes I got her in the carrier again miraculously 😂) to have theirs administered too. I spent a good couple of hours at Creature Comforts today, they even have plant milk for coffee 😂😉. Vets Emma and Eleonora, who saw Wills a week ago…superb. I almost felt like I’d been in a therapy session as I felt I had considered my own excitement and happiness in finding Wills her long lost sister and not that of my beautiful, complex and delicate natured felines. I could not bear it if one of them was unhappy. Patience is not a virtue bestowed upon me so thank you to the whole team at Creature Comforts Putney. Thank you Stacey for being so sweet and Hana for looking after us too. I am unable to find enough words of praise for the team and how incredibly grateful I am to them for making me realise I hadn’t made a terrible and selfish mistake. Love to you all. ❤️❤️❤️💕💕💕 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I can’t stress enough how night & day this vet experience is compared to our previous. Archie actually looks forward to seeing his vet Raquel! The fact we can pop by to say hi and get treats when he is well and healthy makes him perceive the space in a completely different way. Previously, just going to the “bus stop to the vets” was enough to trigger the poor thing and now he gladly walks into the practice! Everyone’s been absolutely wonderful looking after Archie and I’m so grateful. Would never go back to a “regular” vet if I can avoid. Look at his little face! 🐶🐾

My dog (Duck) got ill last week and within 30 minutes I was registered with creature comforts and physically being seen by the vet - extremely efficient set up. It's been a bit of journey over the last few days but thankfully Duck is feeling so much better now. I've been into the Putney branch pretty much everyday since last Thursday and each time was welcomed so warmly but more importantly Duck couldn't have been more cared or looked after. The times inbetween visits, the guys were at the end of the phone or the in app chat function, giving advice or reassurance etc. I can't recommend creature comforts (specifically the Putney branch) enough. The whole team are amazing, the building feels more like a spa than a vet and most importantly they got my dog back to health whilst showing genuine care along the way. Looking forward to popping back in under more positive circumstances to grab some treats for Duck! Thanks so much Putney creature comforts team!

Today was our first time ever at a Creature Comforts practice. It is the most hygienic and cleanest veterinary practice I have ever seen, including television programmes. Stacey provided us with a tour around the entire practice and it was hugely comforting to know that should our baby boy ever need hospitalisation, then we were more than rest assured, that he would be looked after by both competent staff and the latest in high-tech equipment for all his veterinary needs. Our 13 week old puppy, Hector, was greeted at the front door by Stacey and Abigail. They were so extremely friendly and welcoming. Our vet today was Dr. Emma. She was thoroughly professional, informative, reassuring, and just simply plain excellent in her role for Hector’s first health checkup at 13 weeks. Her exemplary knowledge of behavioral issues were superb and gave us great confidence. Moving forward with Hector‘s progression with all aspects of his training. Finally, we commend Stacey’s excellent photography skills with capturing our baby boy sporting his new Creature Comforts bandanna.

We had such a wonderful experience here. Our girl dog can be very nervous and reactive, and we’ve often felt judged in the past — but not this time. We came in because she was having an allergic reaction, and the whole team made us feel heard, respected, and completely supported. They took the time to understand her needs, treated her with kindness and patience, and guided us through every step without pressure. The beautifully decorated environment was an added bonus, creating a calm and welcoming atmosphere for both us and our dog. We left feeling hopeful and grateful!