I’m extremely disappointed with my experience at EasiPetCare. I brought my cat in because of a suspected environmental or food allergy. From the beginning, I clearly explained that my cat had already been through several courses of steroids prescribed by a previous vet and that, despite those treatments, the main problem — constant itching and excessive licking — had never actually improved. Despite this, more steroids were prescribed again. A week ago, I called the clinic and explained that I was not comfortable giving my cat another 20 days of steroids, especially as this has been going on since May and my cat is still young and has already been taking steroids and antihistamines for months. I said that I wanted them to investigate what was actually causing the problem instead of simply repeating the same treatments that had not worked. The receptionist told me that there was only one vet working that day, but assured me that I would receive a call back later that day. Seven days have now passed and nobody has contacted me. I find this lack of follow-up extremely unprofessional, especially when it concerns an animal’s health. I expected more care, communication and genuine interest in finding out what is actually wrong with my cat after months of unsuccessful treatment. After waiting a full week without even a phone call, I honestly have to question how much attention and care is being given to patients and to the concerns of their owners.

Easipetcare have been wonderful during a very difficult time. They supported us when our cat was very poorly, and sadly we lost her in January. The reception team are always friendly, kind and helpful, and James Prill is incredibly reassuring and understanding. He takes our concerns seriously and never makes us feel dismissed when we bring our other cat in. We’re very grateful for their care and compassion.

Not actually been here yet but have spoke on the phone they were very friendly and helpful

Always happy with the friendly service and the reception And staff working Norbury centre and lucky and Sky are always happy to see the staff 🥰🥰

All staff and vets are very friendly and welcoming. Really recommend this practice