I found myself having to use their emergency service in the most distressing circumstances!? They were AMAZING. Extremely fast, caring (to my cat and me), considerate, and totally transparent with everything (potential cost/s, outcome, and afterlife care) My husband called them to make arrangements and to pay but they did not push or request immediate payment. Thank you for your honesty, understanding, and compassion

We took our cat through the night when she suddenly became ill. The vet was very sympathetic and caring. Offered to take paw prints and clipping. They looked after her until the crematorium could collect her. Would use again.

We had to call Holly House when we were overseas because our elderly cat was showing possible signs / symptoms of pancreatitis and I was very worried. Holly House are the emergency vet for our usual vet and I haven’t needed to contact them before. Melanie, who took the call was just so unbelievably kind, warm, helpful and took time to listen (as I was fairly neurotic!) talked me through options and liaised with the vet to provide some feedback and what to look out for - she also followed up with an email with details and what to do if our pet sitter needed to bring our cat in. I was just so impressed - thank you! I can’t comment on treatment which is a good thing for me - but if the customer service is anything to go by this is a great place! 😊

We had to take our cat, Nectar, to Holly House out of hours, and the care we received was exceptional. The team was professional, compassionate, and incredibly thorough, which made such a stressful situation a little easier to handle. They explained everything clearly and treated Nectar with such kindness and respect. It’s reassuring to know that such great care is available when you need it most. I’d highly recommend Holly House for anyone needing out-of-hours vet services. Thank you to the team for everything you did for us and for Nectar!

From the second we arrived, we were treated with kindness and compassion. Everyone who dealt with Faro did some with love. From the vets (Jen, Heather and Harriett I believe), to the vet nurses, the students and the receptionists - you treated him like he was one of your own pets. You fought so hard for him, persevering when the surgery didn’t look like it would succeed, and when we brought him in a few days later with stasis, you helped me understand that the nicest thing would be to let him go. Thank you for hugging him and giving him love as he fell asleep - I know he would’ve absolutely loved it. I genuinely cannot convey how thankful I am, nothing can ever repay everything you’ve done for us.