The staff are very nice and professional and always make me feel as though my cat has been cared for. However, whenever I call the vet no one seems to pick up the phone no matter what time I call. Other than that it’s a great vet to take your pets!

Thank you for arranging last minute emergency appointment. My rabbit injured her leg on 26/06 and my worst fear was that it’s a fracture. The vet did an amazing job, she checked her twice and said that she just pulled her muscle. They prescribed pain relief medication. She’s doing well now, jumping, running around and using her leg in full. Thank you so much.

Had to make an urgent appointment for my little girls chick who got bit on the wing today by a horrible vicious crow. Me and my daughter was so sad, but the lovely vets were ever so helpful and kind and gave us relief that Amber was only hurt kn the wing and all organs were missed. They provided us with excellent advice and meds too. Thank you so much for taking care of our baby chicks today.

One of my Guinea Pigs was ill and not eating. The vet was very professional and able to identify the problem and was super helpful and friendly. The vets were even able to give a slot in their busy schedule when they found out the cost of treatment at the Royal Veterinary College was much much more expensive. We were also late to our appointment of 18:30 due to traffic, but the staff were super kind and pushed it to 18:50, 10 minutes before closing. I do feel guilty making them go home late.

Amazing vet practice. Elena and the team at Goddard Ilford are genuinely angels and I cannot thank them enough. Elena is an expert on all things small pets, my regular vet in Loughton referred me to her when our hybrid dwarf hamster, Ponyo, needed surgery for a lump on his belly. Ponyo is an older boy (at nearly 3 years old) so surgery was obviously a bit of a risk, but I had no worries knowing that he was in the safest hands possible with the team here. Elena talked us through the technique she would use for the anaesthetic, how the day of surgery would go and presented us the available options in a clear way. She obviously really loves animals, and she was so kind with us and our hamster. The surgery was a total success and Ponyo is a new man, he has a completely new lease on life and is dashing around his cage like a hamster half his age. I would recommend anyone with a small pet to go here and I know they're also especially good with cats; in our visits to the practice we saw all manner of different animals: dogs, cats, birds, bearded dragons and even a pygmy hedgehog! It's a busy practice, but the staff are still very compassionate and friendly. Thank you again 💓