I wouldn’t even give it one star, but I have to so I can be able to post this and let people know what’s going on and what I have been going through coming to this PDSA branch absolutely hate this PDSA branch and some of the vets are not gentle with my pet and start tipping cat carrier upside down and shaking it to get him out which then makes him so nervous and stressed. My pet was literally shaking so much cos he was scared. Horrible ratty vets only is i could hurt them but i am there for my pet to get him better. They are not gentle with him at all they do not care. This is happened to me so many times and i am sick to death. If i say anything to the vets they said to trust them i will 100% never trust any of them vets nasty humans. Half of time they don’t even clean the wounds of my pet and start ripping out the wounds that was healed not gently but they are so rough where he is so scared of them. They think they know my pet they do not. They need to be more qualified. They don’t know anything or don’t even know how to handle a pet Gently they have to be so rough but if people did that to their pet. How would they like it?even the staff at reception are so rude and will shout at you for no reason even if your nice to them and speak to them reasonably And they will still end the call on you when you’re trying to get help for your pet. Honestly, I’d rather go to a private vet and being in debt than go into that PDA branch ever again Because I will lay my hands on them vets if they Start shaking the pet carrier up Side down again!!!!!!!

The staff have been amazing over the years that we have been going to this veterinary hospital... Ample parking included disabled parking. Easy access, clean and tidy inside and out.. Friendly staff who are willing to help.. sorry to see some clientele not happy about the policy and process to be seen.. it's not the front desks fault.. Always had a long wait but that's to be expected with the amount of people and pets attending 🙄 The vets have always been very informative and precise when explaining information, prescriptions and procedures.. Thank you for all the team for helping with Tasha...

The receptionist is dismissive, unhelpful, and rude. I’ve repeatedly experienced micro-aggressions at this PDSA. My mother has also experienced micro-aggressions on separate occasions too. The receptionist is not shy in hiding her racism, she will blatantly be rude to anyone who is not white and then be incredibly helpful and inviting to those that are. In a place people go to seek help and support for their beloved pets, they create a hostile environment. The whole team should be ashamed of themselves. I’m not one to leave a negative review, but to be met with racism every single time I visit this PDSA, I have honestly had enough. The lady at the reception, you’re a horrible and pathetic excuse for a human being. I’ve also had a horrible experience with a vet here too. She was awfully arrogant and dismissive. She disregarded everything I was saying about MY cat regarding his behaviour and symptoms, not to mention she was being rough when handling him too. Claiming he is aggressive when she’s gripping him directly on his wound. Quick tip, maybe don’t place a tight grip on a cat where he’s been hurt and then he won’t growl in retaliation! I can handle the disgusting attitude and racism of the receptionist, I have been a minority my entire life, but for a VET to man-handle my cat it’s seriously too far. Do better. I’m even hesitant in writing this review in case they begin to treat my pet even worse as a consequence. I certainly wouldn’t put it past them.

Nothing but great things to say about pdsa Leeds! These people saved my baby! Without these lively vets/nurses he wouldn’t be here today. He spent 4 days with pdsa and he was shown so much love. The receptionist staff were lovely as were the pharmacy staff. Absolutely amazing service 💝 thankyou to everyone who works here 💕

I did not know about the existence of this hospital. I arrived desperate and crying with my 7-year-old pet Chihuahua. I did not speak the language. They were super kind and very patient. Angie underwent surgery and was sterilized. The entire staff was kind. This hospital really saves pets' lives. You could see the dedication and love in their work. We are and will be very grateful for the good care. I apologize for any mistakes. I wrote through a translator.