Visited for the free puppy consultation with the plan to register our new puppy with Medivet Wokingham. At the time he was 8weeks and 5 days old. Unfortunately, our puppies first vaccine was a different brand to what Medivet used (absolutely not a problem with this). However, we were pressurised into a new first vaccine there and then on the spot without time to think or discuss - again this isnt actually my issue. The vet carried out the assessment on August 15th, only 10 days after he'd been seen by the breeders vet (who I have since spoken to) where I was told he was very healthy. He's running about fine and even can climb both staircases in our 3 story house at 9 weeks old. He jumps around without pain and has never showed signs of issues. The vet assessed him and all seemed fine before asking 'do you have insurance?' The second we said yes, he was suggesting getting a healthy puppy back in ASAP (REALLY PRESSURED INTO BOOKING THERE AND THEN) for sedation and x-rays on his hips. He was telling us how there was laxity in his hips and it was very critical we act immediately (a classic pressure sales technique) to help prevent a lifetime of problems. He also used the emotive pressure, particularly directed at my partner (how would we feel if we missed this and it lead to worse things) etc, coupled with the classic, 'the x-ray may find nothing but at least you'll have piece of mind'. FYI this piece of mind was quoted at £630+ as a minimum. We didnt book it and asked for a second, third, fourth opinion + extensive research. Cocker spaniels are not known for hip displacia, certainly not compared to other larger breeds anyway. Also, the other vets all confirmed there was no signs of hip issues so are confused as to what he was looking to find. The vet in question will get out of this by saying he's a specialist so found signs no one else would see. He wasnt caring for the puppy and had zero empathy or friendliness. Be careful if you're taking a puppy there. The only positive is that everyone at the front desk and on calls have been pleasant to deal with and have showed some of those traits the vet in question is severely lacking.

Good emergency vet. They couldn't save my rescue dog Molly after a rubber ball lodged in her airway, but they did their best. The vet phoned me a couple of days later to find out how I was.

Friendly and helpful staff and knowledgeable vets. We have been visiting the practice every month for a while now as we have an elderly cat with various health conditions- vet Chris has been so patient with her that now she almost doesn’t notice the monthly injections she has to have. During a recent emergency visit Chris took the time to explain the problem in detail and what the next steps were. Thankfully she has now recovered from that particular problem.

Thankful for the understanding and time taken to manage my nervous dog's health check up and vaccinations this week. The receptionist, Sienna, spent time greeting my dog and Chris, the vet, sat on the floor and took time to connect with my dog and keep her as calm as possible before moving swiftly and calmly to complete vaccinations. A really positive visit. The practice are also brilliant whenever I have called for advice about any concerns re my dog. They don't always push for you to bring the dog in, if not needed, but help you monitor more minor symptoms and don't push you to have any unnecessary treatment.

My friend recently had a traumatic experience with Medivet that I feel people should be aware of. Her cat had a serious injury and needed emergency surgery an already emotional and stressful situation. Despite having pet insurance, she was told she couldn’t leave the vet without paying the full surgery fee upfront. She didn’t have the money at the time because, like many pet owners, she assumed the insurance would cover it directly. She asked about the process beforehand but wasn’t given clear or helpful information. Instead of being supported, she was made to feel like she had done something wrong. This was a heartbreaking and distressing experience made even worse by Medivet’s lack of empathy and poor communication. Emergency care should be about helping both animals and their owners not adding to their stress. We expected better.