If I could give no stars I would , my dogs were having their yearly jabs we had one then told they need a second booster as it’s a new type of vaccine but has to be done after 4 weeks went straight to reception to book the booster they gave me the appointments only to be told when I arrived that it’s to late and I’d need to start again. Not my mistake they gave me the appointments so why should I pay again! The vets reply cancel the other appointments when u leave …unbelievable! No apology no nothing 21 years I’ve been with this surgery but I’m now looking for a new vet this is not the 1st time since medivet has taken over they’ve cheated me out of more money than is necessary

Our cocker spaniel Gus had a routine vaccination appointment (2yrs +) although he is at a really wriggly stage he was carefully supported and unfazed by his visit. His tail is still wagging, thank you.

had a very disappointing experience with this veterinary practice. In my case, I was contacted and informed that I had until 6:30 PM to collect my dog. However, just ten minutes later, I received another call stating that the dog warden had been contacted. When questioned, the story changed — I was then told that the dog warden had not been called but was allegedly on their way of their own accord. This was particularly frustrating, as it showed little consideration for whether I was at work or traveling from a significant distance. I also received conflicting information during phone calls, which ended abruptly without resolution. Overall, the communication was poor and showed a lack of empathy. I would strongly advise others to exercise caution before using their services.

Although the staff at the Laurels remain mostly the same. A huge number have left or are leaving. The atmosphere in the surgery is markedly different over the last 6 weeks. Management are seriously failing to keep the staff and retain the happy atmosphere that always was. I’ve been a customer since 2011 with 3 pets. Evelyn Torbet Smith worked hard for years to make this a happy, caring family Vet centre. The current Manager arrived for work whilst I was at reception. The room was full of customers. He acknowledged not one single customer or staff member. Who can work with that. I will be going elsewhere in future. A very unhappy place!!

Medivet (The Laurels) are without doubt the most caring wonderful people you could ever wish for to take care of your pet. I wouldn't dream of ever using anyone else!