The team here always takes such great care of our dog, Charlie. We really appreciate how friendly and professional everyone is, and a special thanks to Chantal who’s always so helpful with bookings and making things easy for us. Highly recommend!

My mothers senior dog had a medical emergency on Friday and required urgent veterinary treatment. My mother has used this veterinary practice for all the family pets over the last 40 years, and even has a monthly subscription for services for her dog. I understand it has become a Medivet franchise in recent years. We called the surgery and explained that her beloved dog Millie had that morning had a suspected stroke and also a seizure and we required an urgent appointment. My mum was told the surgery’s IT systems were down and they could therefore not see the dog at all that day. I am truly astounded at the lack of duty of care in this case and the failure to have a contingency plan in place should IT systems fail. The vets themselves were very much there and they could have seen her as an emergency. I subsequently had to drive to my mother and collect her and the dog and drive them to a practice in South Kensington were her beloved dog was sadly euthanised. We will never forget the lack of compassion and support from this veterinary practice at what was such a traumatic time for my mum and family.

We came back to this Medivet after a number of visits to our more local branch over the years left us disappointed. We had a rabbit and it often felt like some of the vets at the previous branch were a little out of their depth. These guys were great and really knowledgeable and caring. When we sadly said goodbye to our old boy in June, they were fantastic. We've come home after some time away to his ashes and a wonderful little box containing some of his fur and his paw print. They handled a very tough time with such empathy. Thank you.

We just been treated so badly what cameras can show if they are working compared to the staff behaviour Don’t want to take “that” card but we still after paying bunch of money we feel like we done something wrong Should we notify psychiatrist regarding staff or the owner should be in touch? Cat is so stressed after visit Please advise

Great care of my Gertie . I totally trust them and would never use any other place . My Cat Gertie has been with them since she was 8 weeks and now nearly 17 years old !!!!