Where do we start about this practice... waited weeks to have a short phone call with the vet Tracey with a couple of questions about a procedure to be done on my pet, which im actually still waiting (not really anymore haha) contacting the practice every single day and being told she would phone me that day, she called on a Wednesday at 8pm and the call didnt conect tried to call back straightaway and obviously did not connect as the place was closed, then she was off until the following week! I was also charged incorrectly as my consult and treatments in a previous appointment were included in my plan. Im still waiting for some of that money to be refunded to me after months... So overall i would say please AVOID this practice like a plague, you can see in many of the reviews we are all stating similar situations with the same vet, save yourself the headache!

Very disappointed with Medivet Kentish Town. We told them months in advance that we were relocating abroad and needed our cat, Milo, travel-ready. Despite several visits, vet Tracy failed to ensure he had the required rabies vaccine—and only told us days before our move. This avoidable mistake caused major stress, extra costs, and left us separated from our pet. We trusted their advice and were badly let down. Would not recommend for travel-related care.

I am absolutely appalled to see the attitude of some of this practices vet staff mainly Tracey. Very dismissive, rude and impolite to client and even their own staff! Although, the receptionists are extremely kind and helpful the vet staff are really letting the medivet brand down! Reading other reviews has shown me I’m not the only one feeling this way!

We attended for a free 6month puppy health check it lasted all of 5mins, I asked for flea and worm treatment and headed out to pay. To my horror I was told that my bill was £120, explaining that it’s a free check and that the tablets should have be cheaper as have purchased them before……out comes Tracy(sorry if that wasn’t her name) telling me “it can’t be, I don’t think so” in an aggressive way when I told her I paid a different price…..she embarrassed and belittled me in front of other customers. So having checked my dogs file it was noted that my previous purchase was cheaper, I will NOT be returning to them as her customer service skills are very poor and has certainly put me off returning. I will be seeking an alternative vet for my pet. The staff that were at reception were absolutely fantastic, it’s them and the pets I feel sorry for………

Very friendly reception staff. They acknowledged us and our cat who was meowing loudly. The vet was friendly, informative and gave us lots of information on how to help our pet.