Normally pretty good, although we rarely see the same vet twice and insurance requests are not always put through in a timely manner, or at all. It's way too expensive, too, of course. But then so is everything else.

Never have I experienced such a universally kind and caring medical practice. It’s palpable to me how much the staff care about - even love - my boy. And he enjoys going to the vet so much that he’s borderline depressed when it’s time to leave. Only half joking when I say I wish I could be a patient as well 😅 Thank you to each of you at Medivet New Cross! My family is grateful for you 🐾♥️🐶

I have been a client at new cross Medivet for a short time, yet they have managed to mess up almost every time I go. The staff is borderline incompetent with terrible communication. They sent my cat home with a catheter still in his arm after his castration. which was incredibly dangerous, not to mention, medical negligence. We were not offered compensation for this. This week my cat fell ill and my partner took him in for a urine and blood test where he then payed up front as part of a package deal that was quoted by the vet. Over the next couple days we recieved multiple calls from Medivet staff requiring us to pay more over the phone. When I told them that I was on vacation and do not want to be disturbed they continued to call me to ask for money, despite my partner already paying the day before. The receptionist who spoke to me today was extremely dismissive toward my frustration. I am very disappointed at the service at Medivet new cross and I will be changing vets.

Wonderful experience with this practice for annual jabs for my two dogs. I highly recommended them as they are able to see the two dogs in one appointment which is much easier all round. I had a really lovely vet and she was very helpful with all my questions. 10 out of 10 service

I just want to say thank you to the entire team for their ongoing support, especially recently during what has been a stressful time with our dog Pasha, who is needing multiple surgeries. Every member of the staff has been kind and professional, and we’re especially grateful to vets David and Sara, as well as Claire at the front desk. Pasha is a very fearful rescue and can be a challenge to manage, so we’re incredibly appreciative of the patience, care, and understanding the team have shown him throughout. I have always found the availability and flexibility with appointments great at this practice, and the front desk team always take time to follow-up and answer questions over email - not to mention the team helping us write to the insurance company to support our claim dispute, despite their incredibly busy and demanding days. Thank you again.