I’m extremely disappointed with the decline in care and service at Goddard Veterinary Practice in Mile End over the past two years. There has been a constant turnover of vets and support staff, and unfortunately, some of the temporary or covering staff have not been friendly or empathetic. My dog has been dealing with ongoing health issues over the past 4–5 months, and during this time, the practice has repeatedly failed us. Communication has been poor, medication dispensing has been unreliable, and there has been a concerning lack of attention to detail and consistency in diagnosis and treatment planning. I’ve had to speak with 4–5 different vets about the same condition, each with differing approaches, making it impossible to establish any continuity of care. It’s clear they’re struggling to retain capable veterinary professionals, and unfortunately, the quality of service reflects that instability. A particularly troubling example occurred just before a recent holiday. I had to chase the practice for an entire week to get my dog’s medication sorted, and even then, there was a four-day gap in his treatment due to vet changes and communication breakdowns. Prescriptions were either not submitted, submitted incorrectly, or ordered in the wrong quantities—on two separate occasions. Only on the final day before my trip did a newly arrived vet, Lydia, step in and take full responsibility to ensure the meds were ordered. Her professionalism was appreciated, though I still received fewer tablets than needed. I’m now seriously considering moving to another veterinary practice. Unless significant improvements are made, I cannot continue to entrust my pet’s health to a clinic that is so disorganised and inconsistent. Thankfully, there are now other options appearing in the area.

Websites hard to use as it is, to try and become a member. When you finally do it's at very least 3 weeks waiting to get a check up. If you turn up 10 minutes late for your appointment because there's roadworks outside and you had to park 10 minutes away, you'll be greeted by a snotty man who draws freckles on his face and doesn't care that your pets unwell then tells you they're too busy and to reschedule. I'll just wait another 3 weeks to make sure my dogs not got cancer then. Cheers mate.

My experience with this vet practice has been nothing short of frustrating and disappointing. From the moment I arrived, it felt like I was being taken advantage of financially. What started off as a simple £9 fee to cut my cat’s claws somehow escalated to a £50 consultation with no clear explanation. Eventually I had to go in again to get my cat seen for a skin condition and I asked about getting him neutered (castrated). I was initially quoted £93. However, when it came time to pay the receptionist gave me the complete runaround about using insurance. Not only was she unhelpful, but she also left me confused about the process. Now, they’re trying to charge me £48, even though £17.99 was meant to be deducted from the £93. The maths doesn’t add up at all, and to make matters worse, they’re threatening to add another £50 if I don’t pay this mystery charge. I’m not paying it. Worst of all, they’ve left my cat’s skin in a terrible state. His skin is raw, red, and worse than it was before the visit. The very issue I came in for has been made significantly worse. I will not be returning to this vet and will be taking my cat to a different practice where I hope he'll actually receive proper care without being financially exploited.

I had an appointment for a re-homed cat who is highly anxious and difficult to control. From start to finish, the Mile End branch was amazing! They were very reassuring on the phone when I booked and really accommodating. At the clinic, the reception staff were wonderful and the vet was super experienced, knowledgeable and great with handling the cat despite his temperament. Thank you!

Highly recommend, my dog had managed to tear her dew claw, it was nearly hanging off. The vet and the nurse were super kind and caring. They fixed it a few minutes, treating it as an emergency. Thank you so much.