Recently took my cat here as he had lost some weight (we now know it’s hyperthyroidism) the reception staff and vet were lovely and we received his blood test results/medication all within the same week as the initial appointment! Pleased and grateful for the services the PDSA provide as I wouldn’t be able to afford private vet fees!

Amazing service, caring and very friendly. My cat was in so much pain, we called these vet and they promptly gave us an appointment on the same.day. then sent us to sidcup vet, due to more check up kept my cat there one night. Took amazing care of him. We appreciate it. My pet did pass away 2 days after, but what new cross pdsa did for him I will always remember, Thank you.

Thank you a lot for your extra support . My cat is feeling better, and hopefully, I will stay with us for longer. Doctors and staff ara amazing.

Poor experience at New Cross PDSA I got a text saying my cat was ready for collection, so I arrived as quickly as I could and let reception know I was there. I was asked to sit and wait — which felt like forever — but fine. Eventually, I was called in, handed meds and a leaflet… but no cat. Then I was left waiting another 10–15 minutes before the nurse finally brought her out. Why not bring her at the same time? I had another appointment to get to, and the delay was completely unnecessary. When I politely said it would’ve made more sense to bring my cat out with the meds, the nurse got defensive and rude. I was told I was being rude for simply pointing out what should have been basic common sense. I’ve supported this charity for years and paid for my pet’s treatment — and being spoken to like I was a problem was unacceptable.. The nurse I dealt with was an older woman with glasses and dark hair — unfortunately, her attitude was cold, dismissive, and lacked basic professionalism. If you see her, brace yourself.

Took care of my baby girl in the last months of her life. Unfortunately had to euthanize her on our last visit as she had really gone down hill. The service they provide is invaluable to those on low incomes and/or unemployed. Thank You PDSA for the wonderful service you provide. I miss my Bella so much. 💔