I visited for the first time today. It was clean, the staff on reception were polite and friendly. The vet was lovely and handled my dog well. I was happy with the treatment and future plan.

We've used Oaks for a while now and when it came to the difficult decision to have our very much loved dog put to sleep recently Rebecca was second to none. Rebecca and the team showed such compassion to both myself and my dog at a very difficult time. I highly recommend the practice.

Oaks vets is honestly the most amazing vet practice. I have been using them for 7years and they have always been efficient, prompt and available. But this last week I had to unexpectedly say goodbye to my best friend, my cat Georgie and there could not have been a more considerate and loving way to make this happen: the team let us have some good quality time to say goodbye which meant the world to me and I will cherish forever. Rebecca the main vet was so caring and considerate, reassuring and pragmatic in somehow equal measure and she kept us informed every step of the way. Whilst the loss of my cat does not get easier, I will be forever grateful to the Oaks team. This also includes Vanessa who also examined him and was so patient and kind and a special thanks to the reception team: you don't know how much it means to us for effectively strangers to offer such kindness and respect for our loss . And Carrie in reception is fabulous, she was so patient with me when I rang with a million random questions - the Oaks team is lucky to have you all and THANK YOU again for your love of animals and the work you do every day - you really make a difference!

We went in with my sister's dog, Pierre, in January with concerns as he stopped mid way during walking and required picking up. So we rushed him into the Oaks. Rebecca did not listen to a word we said more interested in palette & nasal surgery. I asked repeatedly for a CT scan and was turned down. I said to Rebecca I think it's a slipped disk. Rebecca said "its his breed, maybe he just doesnt want to walk". She patronised us and ignored our request. She then proceeded to twist his neck, that hard he yelped in so much pain that she was concerned that he tried to bite her, which he did not, and he is a placid dog. What vet thinks it's a good idea to twist a dogs neck when you have come in over concerns of his spine and legs?? The vet is inhumane. She wanted to prolong his treatment for financial gain. And why prescribe pain relief if she felt there was nothing wrong with him other than trying to get my mom to pay for nasal and palette surgery. She said repeatedly that there's no need for a CT and said she would do bloods. We opted for bloods and was told to take the painkillers. (By the way there is no CT machine here and by refering us it would of meant turning off the money tap). My mom went in several times with the same back legs concern. Each time she had a thing to say about anything other then his legs or getting a scan. Now my sister's dog's legs aren't working. We took him to her like this and she had the audacity to blame us. Update: (Never ever, ever misplace your confidence and what you know to be wrong because a person is called a "vet." It means nothing.) After time and time again failing to do a duty of care based off of his actual symptoms. Rebecca then had the audacity to want payment to put him down. We rushed him to Animal Trust and they read her "glowing" blame shifting notes. However, one surgeon we were referred to saw past these and noticed we had taken him to Rebecca several times and that he in fact needed to be referred for a CT scan which she failed to do. The surgeon told us he was not fully paralysed, which is what she wrote in her notes. (These notes are dangerous as the other vet went along with them.) The surgeon said he can still feel his feet and can put small amount of weight on them. He said after seeing the CT scan - with 99.9% certainty that not only was the surgery doable, he will more than likely pull through. Contrary to what the other post-Rebecca vet had said. They read this vicious woman's notes. Where as the surgeon paid no notice to them. We were told if he had gone to him in January when we had intially saw Rebecca Rowe Pierre would have been CT scanned and treated before this point. The operation was more complex because Rebecca failed to do her job. Any dog that cannot walk for any period of time, whether on and off, or whatever breed should be scanned. The judgement call she made was based on his breed was disgusting. Rebecca Rowe loves throwing around the word neglectful, look at other reviews but she is the neglectful one. She showed contempt for my sister's dog and showed obvious signs that she is against French bulldogs. Her examinations are poor, and she is all up for taking the money. Do not come here. Please, please take your animal to an actual pet hospital where they can be seen by a specialist. Rebecca stalled on any proper diagnosis and failed to refer for scans wasted precious time-sensivitive time only then to blame and go straight to euthanizer because she herself is not trained for the specifics. Or cannot do the simplest of scans. She judged our beautiful friend Pierre blindly - no scan and poor examinations and nearly cost him his life. She fundamentally failed her duty of care. I believe she is sadistic and heartless as long as she is the one getting the money to put your dog down that is still a win for her. Update: Pierre has had surgery and is on the mend. Note to self: trust your instincts. It didn't feel right but she is a vet, so we thought she must know what she is doing. Absolutely not. Trust yourself. And please do not come here.

We've very sadly left this practice after amazing previous care for both of our two older dogs; all staff across the practice have been wonderful, particularly given we're approaching a very difficult choice with one of them; I really don't want this review to reflect their practice whatsoever. We would like to thank them all for their care and input, particularly Nikki and Sam, and the receptionist that I phoned when I was in tears. However our experience today with Ms Rowe, the practice owner, has singularly been the worse consumer experience of my adult life. She was so rude and combative that it verged on comedic at times. Her affect at best was brusque and when her tone was addressed by us she insisted repeatedly that it was the information that she was delivering and not her manners that were the issue with her having no interest in repairations. When we felt that we could not continue with the consultation due to her patronising and condescending manner, she made it clear that we would not be welcome back at the practice per se, showing little regard for the care needs of our 17 year old dog with cancer. We feel vindicated by the many, many reviews on this site of a similar nature, although sadly it seems non of these have had an impact on her bedside manner. Unfortunately we feel the need to pursue a more formal complaint via her governing body.