Absolutely brilliant with our one year old cocker, Freddie, who needed an emergency vet recently when he started vomiting and having bloody diarrhoea on a Sunday. Very reassuring, rang us at least twice a day with updates, and even sent us photos so we could see him in 'hospital'. (We could have visited but thought it would confuse/upset Fred, and he was set to be discharged the day after anyway.) John in particular was brilliant. He was our first point of contact, and talked us through possible causes and treatment options. He was off on the Monday, but was the vet treating our dog again on Tuesday and Wednesday, which we appreciated. It was good to have the consistency so he could see whether our dog was improving or not. Fred hates our usual vets, and won't let them anywhere near him, but went back here for a check-up today. When he saw John, his tail started wagging and he was quite happy to let the vets here examine him and do a blood test. I think that speaks volumes. They were always up-front about cost, even with an initial estimate, but gave us a running total each day and a full breakdown on discharge. They're also dealing with the insurance company for us. Can't fault them, they've been absolutely superb. We're tempted to change vets as a result!

Only have 1 star because I had to! This is not even worth 0 stars. First time I visited few years ago I didn’t have a good experience and now again I’m having a bad experience so I says everything really. I seen a post online stating a cat had been found and brought into the clinic fitting my lost cat’s description and found deceased on a street my cat always plays on (next to my house) on the day he went missing. I rang to go view and identify this cat so I could bring him home if it was him. I was told the cat had already been identified and claimed. I left it at this and continued to post and search for my boy. Until I was getting messages from the person who found this cat saying it was definitely my cat he found and took to the vets after seeing our pictures online. I then rang the vets back to explain this situation and was then told no ginger cat was brought into the clinic that day. Very confusing as I spoke to someone the day before regarding it!! I was then asked to send pictures, which I did but nobody took my concern seriously and I was fobbed me off each time with just the statement ‘cat has already been claimed’. I then asked if we could have pictures so we so identify and put our minds at rest. I was then told no pictures could be sent as the body had already been cremated. I then got in contact with the lady who claimed and identified this cat as hers. We compared pictures and she was unsure and gave us permission to go view the cat as he’s only being created Monday (4 days away). Confused as I was already told he had been cremated I rang the vets and asked if I could view the body to be told again he has been cremated already. I then relayed the information to the lady who claimed him and she was upset because she did not make any cremation decisions yet (individual or communal) !! She then rang the vets herself and they told her the cat had NOT been cremated so then I rang again to say if he’s not been cremated then can we come see him to be told AGAIN for the 3rd time that he’s definitely been cremated and they checked his file and denied ever speaking to someone else telling them he’s not cremated. The lady who claimed the cat then rang to find out what was going on and told the vets to let us see the cat, they then apologised to her and said it was a mistake and they confirmed the cat has NOT been cremated and that we can’t see the cat because they are emergency vets and case is closed. I then found out the lady who claimed the cat lives a good distance away from where the cat was found and her cat had a collar on (cat found had no collar) and went missing a while ago. Our cat went missing the day that cat was found, had no collar on(like the cat found) and lives next to the street he was found. The man who found him took a picture of the tail and back legs of the cat when he found him and it is identical to our cat when comparing pictures. I sent face pictures of our cat and the other ladies cat to the man who found him and both him and his wife 100% confirmed it was our cat and no doubt about it. The man who found him was shocked that the vets identified the cat as the other person’s and contacted them to tell them a mistake had been made but again the vets didn’t care. They wouldn’t send us pictures, wouldn’t let us view him and kept lying to us. They had no compassion or care. If the lying couldn’t get any worse they also told us the cat had already been collected but when speaking to the other lady she confirmed she was on holiday and did not collect the cat yet and that he would be at the vets at least another few days. AVOID unless you want to be fed lies and manipulation regarding your babies.

If i could give this vets a 0* rating i would, a couple of months back we brought our new puppy dexter to this vets after we were recommended to seek medical attention now. So we did just that, we had only had dexter for three days he was 10 weeks old, and he was acting very strange, blood in his stool, not very playful and extremely lethargic. Upon me, my partner and my friend bringing him to the vets we were all extremely worried and very upset. They took Dexter away from us and took him to a seperate room whilst they ‘examined’ him, we then got pulled into a seperate room where we were rudely spoken to as if we’d brought him there for no reason, we were told ‘he’s up fine and running around’ (he had been lay down in the same position all day got up once to have a runny toilet break.) We explained why we’d brought him in and explained how he was not acting how a puppy should to which again we were spoken down to and got told he’s fine and it was a waste of time coming in. We were then brought dexter back who was lay in the exact same position he was when we’d brought him in in the crate. The next morning to be sure we took him to our local vets (Trafford Vets, an amazing group of people) where unfortunately we were told dexter’s body is so cold it’s like his organs were shutting down on him, and that there was something wrong with his bowel, we were told this within minutes of being in the vet after we spent less than 30 minutes in Pet Medics to be told there was nothing wrong with him. Later that day Dexter had to be euthanised at 10 weeks old as his body would not withstand surgery. Our first ever fur baby was not given the correct medical attention upon visiting this place. Maybe if he was he would still be here today. Appalled by the way the Vet spoke to us and appalled she gave us information which CLEARLY was not factual. Maybe it was because we went through the PDSA as times are hard and we were being looked down on, but it’s beside the point, EVERY animal should have a right to be properly checked and saved in every way possible. Maybe it was just this one vet however our experience was that poor that I would not recommend this vet even if they were the only ones open and I shall never attend this Emergency Vet’s ever again. I hope no one ever has to go through this, and may our boy Dexter be running in a big field up there finally out of his pain. We now have his sister so we can always carry a part of him with us in our hearts. And please do not give us the same automated response you give to everybody. We do not want it. We’ve had an email off you explaining everything that happened, but it was all WRONG. You just took the word of everything that vet said to you. We do not wish to hear from you and we definitely do not want to be told what we said and that it’s a lie. There’s three witnesses to this conversation and one vet, Let’s not believe everything they say to be true.

Could not recommend PetMedics enough! They are wonderful! I had to take my 11 year old pug Bella in for an emergency appointment and turned out she needed emergency surgery and an overnight stay, the team were amazing from start to finish! They kept us informed every step of the way and did a fantastic job of looking after Bella whilst she was in their care. A special mention to James, the vet who operated on Bella and has been dealing with her aftercare. Thank you so much to whole team for saving her life, Bella is very grateful as well! ❤️

Took our very poorly dog for blood tests/xray. Was seen quickly by vet (Alfie) who was professional and kind. Great service. Dog on the mend straight after the visit. Thanks guys!