I recently brought my dog in for his annual vaccination and unfortunately had a very upsetting experience. We were waiting in the waiting area for over an hour, during which my dog was completely calm and relaxed(Image attached). He was surrounded by other pets and even had two strangers come up and stroke him — he was absolutely fine with them, showing no signs of stress or fear. However, as soon as we entered the consultation room, he began shaking. I immediately told the vet that he was nervous. Unfortunately, this was ignored. The vet didn’t introduce herself or take any time to help him feel comfortable. She went straight in to examine him, which made him extremely anxious and caused him to react out of fear. He ended up shaking uncontrollably and baring his teeth — something he has *never* done before in any of his past vet visits. Rather than recognising his behaviour as fear-based, the vet quickly muzzled him and repeatedly stated that he had behavioural issues and needed training. This judgement was made within minutes of meeting him, and the comments continued throughout the appointment. I found this very upsetting, especially since he is a well-socialised, friendly dog who is regularly around new people with no issues. I had also booked for his nails to be trimmed, but was told this wouldn’t be done as he was "too aggressive." At the time, I didn’t challenge any of it — I just wanted to get my clearly distressed dog out of there and calm him down. The whole experience felt rushed, lacking in compassion, and not reflective of the care I’ve previously received at this practice. I’ve not yet rebooked his follow-up vaccine (due in 28 days), but I will only do so with a different vet — someone more patient and understanding of nervous pets. I’m leaving this review because I truly believe the situation could have been handled very differently. When an owner clearly states that their pet is anxious, a few moments of patience and empathy can make all the difference. I hope this feedback helps others feel heard and encourages more gentle handling of nervous animals in the future.

I love this practice I have been with them for years for all my animals, but today Thomas and his team saved my dogs live with bloat, they stabilise him the best they could to get to the closest animal hospital. I can not thank this practice enough for giving our boy the best chance.

Go elsewhere – consider Animal Trust instead Once you start looking around, it becomes clear that these vets are more focused on income than genuinely caring for your pet. About a month ago, I asked a family member to take my dog in while I was working abroad. She arrived less than 5 minutes late, with her baby, and was left waiting for 2 hours before being seen. The staff were rude and condescending throughout. After the long wait, we were quoted £1,300 and that was just an estimate, not including potential possible extra costs. This puts you in a very difficult position, especially with an older dog. I decided to reach out to 11 different vet practices across England. Animal Trust responded quickly, reviewed the same details I had given previously, and quoted just £482 fixed price, no matter how much work was needed. The quote included treatment, and their team was not only professional but also empathetic and attentive. The 3.5-hour drive to get to Telford was absolutely worth it. Please, look around. I strongly recommend Animal Trust for anyone who truly cares about both their pet and getting fair treatment.

not a bad word to say about this vets! my cat has been registered here for about 7 months now - she has had her vaccinations here, monthly check ups, an ear infection treated and recently neutered. they‘ve been nothing but informative, present and also very reasonably priced! i pay £17.50 a month for my cat’s flea and worming treatment as well as discounts on anything else we may need (such as her recent surgery)! me and serafina really appreciate everyone here at goddard vet’s! thank you for everything you do! 10/10!

Yesterday I popped into thamesmead practice for advise and I must say how helpful and professional the lady was. I purchased what I thought was a 8 week old jack Russell I didn't believe it was that old.The receptionist booked me a app for today so a vet could check him over I went to my app it was on time not like the PDSA .The vet checked my Boris over and confirmed he was only 6 weeks but then he advised me to book his injections for -3 weeks time .When I left I was told because it was a puppy check my visit was free today very impressed is a under statement thanks again