Last year my cat was diagnosed with hyperthyroidism. My local vet suggested i131 treatment as a curative option and referred him to the Small Animal Hospital. At the end of December I arranged treatment for him for the last week in January. Took him down on the Monday (370 mile round trip) and was advised he would be treated on Thursday, enter isolation for 2 weeks and then be discharged. A couple of days later the treatment day was changed to Friday. That morning I received a phone call saying they didn’t have the medication and to come and collect him as they didn’t know when it would be available. Turned out someone had forgotten to do their advanced order for the medication during Xmas/New Year period!! He was discharged with a letter that had no advice regarding ongoing management of his condition. I didn’t see a vet at that time as he was handed over to me by a nurse in the waiting room. No discussion, no advice. A few weeks later admission was arranged again. During the admission appointment the problems during the initial admission were discussed and I was told I would be ‘helped’ with the costs of the treatment. Treatment was completed and he was discharged. The bill was issued and the only thing I wasn’t charged for was the 2nd admission appointment. I queried this and the only reply I got was the original bill re-issued. As a follow up a blood test was required. This has now shown that Thomas is suffering from hypothyroidism. Yes, I was advised that there was a risk of this happening but the reality is this has happened because the vet involved has calculated the dose of the medication wrongly when assessing his physical condition and his bloods at that time and he has been over medicated. £3.5K later (because of the 2 admissions and tests being carried out twice despite this being their fault) 4 x 370 mile round trips, a cat that returned home as an anxious boy ( which I assumed is a result of the long hospitalisation and is on me for putting him through this). Dealing with an organisation that can’t ensure it has the necessary medications it requires, no formal reply to both emails I sent regarding the poor service they provided and now a cat that is back requiring daily medication for a condition that cannot be cured has left me absolutely regretting taking Thomas to this hospital and leaving him in their care. Their lack of ‘customer service’ and disappointing medical treatment outcome is mindblowing and I cannot recommend them to any cat owner who may be considering this treatment for their cat. Dick Vet outside Edinburgh offer this service so I suggest you get your vet to refer your animal there. It would be impossible for them to provide a service experience worse than mine with the Small Animal Hospital who don’t deserve the 1 star but I had to give them that to be able to leave the review….. Thank you Small Animal hospital for your response where you have asked me to email. As I stated in my original post I’ve already sent 2 emails without formal response so will pass on sending a third. The 1st prompted a phone call. The 2nd was acknowledged when I phoned to check it had been seen. It had apparently been forwarded onto the appropriate department then too. Nothing more was heard. So from that experience I wouldn’t hold my breath for a response to any further emails sent to the hospital. Good to see that responses are done though. Shame it has to be via a public platform….

It was easy to find with lots of parking and plenty of green spaces to walk the dog before going in. The reception staff were very kind and helpful and the waiting area is bright airy and very spacious, there are wee individual pods to sit in so nervous/excitable pets have space. I think cats had their own room. The vet/Dr we saw was very kind and thorough and we were kept informed of our dogs progress throughout. Nobody wants to visit the hospital with their pet but if we had to go again it would be reassuring to know it was the UoGSAH we were returning to.

People here are all very friendly and helpful. Unfortunately the reason for going was not good, but they were understanding and did the best they could. We went back later to show our appreciation and give them chocolates. So it wasn't quite such a dramatic time. Thank you to all the staff.

Thank you for your kind care for both lilly and us. We were in a fragile state due to a recent loss and this vet could not have been kinder. The oncology and surgery departments are second to none.

The service from the reception team to the vet and their staff was exceptional. Their main concern was the welfare of the patient which was our dog. This was our first visit and we can't thank all the staff for showing complete empathy and understanding. They're all a credit to their profession.