Hugh quality and professional service here. The man who treated my cat went above and beyond and did gunk cleaning for my cat and shaving for free. The services that were charged for was at a very good price

I hate that I have to go and write this review But I can’t find official complain form anywhere in your website…. I am a very loyal customer and my three cats are registered with your clinic and I recommended you to many of my friends and family…. Unfortunately today 30/12/2024 at 1:45PM I visited your Tooting branch in Amen Corner and I was absolutely shocked by behaviour of your employee behind the desk at that time…. I was there to collect my cat medicine and from the beginning she was acting like she was disgusted by talking to me she was extremely rude and disrespectful at first and then she jumped from her desk and opened the door and make a comment about how she couldn’t breathe because of my perfume smell…….. she continued to be rude and nasty to me till I left she acted like she was annoyed with me and answered my questions about my cat medicine with no pleasure whatsoever I left extremely upset and confused and I don’t know if I will be able to be your costumer anymore after this ridiculous situation….. Extremely unprofessional and very rude behaviour which I never expected from employee behind your reception desk…….

The nurses are amazing and so kind however, each time we go (which is quite regularly unfortunately) it is a different locum vet so it is hard to get consistency. Some of the vets have been amazing but quite a few seemed more interested in fees than what is best for our dog - suggesting unnecessary expensive procedures (such as acupuncture for our dog who is afraid of needles and strangers or extensive orthopaedic surgery for our elderly girl when she is symptom and pain free). We have ended up leaving this practice due to this and have friends with similar experiences.

Honestly the sweetest, nicest vets - couldn’t recommend them more. We’ve been going for around 2 years, unfortunately far too regularly!!!, and they are great. The staff are all so lovely and seem to really adore our dog. We’ve also used their emergency hospital in Wimbledon who are part of the same group and also really great.

Have been using the service for 5 years. Staff is very friendly and professional. Gentle with my precious Coco the cat. They've always been helpful if I had any questions or needed advice. 10 out of 10😻