If I could give less i would. We all trust our vets right? They are there to give the best advice for our animals and do the best for them . Now this is about one vet there in particular mauro who did a pre -op on my lab who was dripping milk onto his table but he passed her for a spay . He then did the spay and fast forward a year we now have a dog stuck in phantom pregnancy who is reactive and seeing a behaviourist and needing medication to get her out of the pregnancy. The spay should never of gone ahead . We were in no rush but he was he wanted her in. Also no notes on a pre-op or any on post op lactation she is currently on sedatives and hormones she also has massive hip problems but apparently she doesn't have anything wrong with her hips. Mauro tried to vaccinate my anxious dog by cornering her into a corner and then wondered why she tried to bite him . We also had a cat spayed here and an umbilical hernia "repaired " well we were charged for the repair only he didn't do it and now it's so big you can put your finger through it. I honestly would avoid and find a non corporate run vets an independent one who actually give a damn about the animals because we now have a dog who has suffered so much all because they did something they shouldn't of done and we are paying for the privilege. Their only saving grace's is how good Nico and Georgia are if nico opened his own vets i would go there and Georgia the receptionist is wasted there .

Very good value compared to other vets.Friendly staff who aren't just trying to make you spend a fortune

The vets are lovely but the incompetence of staff dealing with insurance claims is a joke! We have twice had to make an insurance claim & both times the member of staff dealing with it have quoted us wrong, the final straw for me is having debt collectors harass me for the last 3 days for an incorrect amount when we’ve asked Vets4Pets to give us the correct amount so we can pay it. So disappointed since Graham left that we are now moving vets

Absolutely faultless! They were professional, kind and so knowledgeable. The vets offer lots of options to cover all price ranges, they take their time and don’t rush. The nurses are friendly, gentle and have a high level of knowledge. The staff on the desk (Georgia and Hannah) are treasures who have been nothing but delightful- keeping me informed, offering manageable appointments and being friendly and compassionate. I am so glad I moved to this practice for a second opinion.

Really frustrating experience every time I've been here - they always charge more than what they quote. The prices aren't on the website and I've been surprised by them before so when I booked vaccinations I asked the receptionist how much they would cost so I could have the money. She said £70 per dog, so I brought £140. After the appointment she said 'oh the vaccines are £75 and there's also an examination fee' so I had to pay nearly £190. I know vets are expensive but when I call to get the price I don't expect to be lied to. This is literally the third time they've charged me way more than what I was expecting to pay. When I queried it with the receptionist she clearly didnt give an f. Very frustrating because the vets have all been amazing, hence the second star.