Dropping my cat off at the vet. Receptionists were friendly. The nurse was also very friendly, polite and gentle with my cat. Walked me through all the forms and explaining all the options I had as well. The room was also nice and sanitised as I could see the anti bacterial wipes as well.

I’ve never felt so disappointed and dismissed by a veterinary clinic. The customer service at Vets4Pets has been consistently poor, especially from the receptionist, who speaks to clients with an attitude that’s more cold and condescending than caring. Trying to get through on the phone is already frustrating enough, but once you do, you’re met with rushed, dismissive communication that makes you feel like an inconvenience rather than a paying client concerned about your pet. No empathy, no professionalism. To make matters worse, the veterinary care itself felt undertrained and uncertain. basic questions were met with vague responses, and I left feeling more confused than reassured. It’s hard to trust a place with your pet’s wellbeing when both the front of house and clinical staff lack care and clarity. I won’t be returning, and I’d advise others to consider alternative clinics where compassion and competence are actually part of the service.

Disgrace of a vet company and store. Unknowledgeable and Untrained vet staff and rude receptionists. Do not bring your pets here!! These vets killed my perfectly healthy cat Mila who had just turned 6 years old, I had taken her to this vet every year for her booster and her health check ups where she’d leave in perfect condition but this last time (last month) the vet said she had some plaque on her back teeth and said she needs a dental scale and polish to avoid further damage. I asked if there’s anything else I can give her first rather than doing this procedure as she had never had anything like this done before as she was a perfectly healthy cat but the vet said no she needs this done first. I listened to the vet as you think they’re advising what’s best for your pet when now I know in reality they’re just money Hungry greedy scum. I took her in for her scale and polish appointment thinking she’ll be fine this is just a minor procedure, I then got a horrifying call a few hours later saying she had stopped breathing at the end of the treatment and there was nothing they could do to resuscitate her. We were all distraught never did we think something like this would happen to our girl, they said they don’t know how she passed and have no explanation????? Just that she may have reacted badly to the anaesthetic which I think is a complete lie god knows what they done to her and said she was one in one thousand this could happen to. Please protect your pets and don’t bring them here, since our experience I have heard other bad stories about this specific store I really wish I had done better research on this place before going ahead with anything all they care about is money and not the safety or health of your pets, we have now lost our little girl and are still grieving but hope we can help others avoid this ever going through this.

Always very lovely with my happy little kittens, even when they run around and try and climb their computers! One of my kittens was very sick when I got him and they were always happy to give advice over the phone for free and advise where i can get the medicine cheapest

I always have a great experience at this vets. My latest visit for my cats annual vaccines was with Sawyer and she was very professional, friendly and knowledgable. Really appreciated her gentle handling of my nervous cat and all her advice. Overall another great experience. Thank you.