Just want to share a honest review of our experience with vets 4 pets birstall. We’ve had 2 cats signed up to their pet plans for 5+ years & have had minor visits & checkups over the years. Within the last 18 months we feel things have gone downhill & £££ is prioritised. Firstly around 18 months ago we had been called to book a £1000 for dental cleaning by a different department when the vet confirmed it wouldn’t have any impact on a tooth loss that had already occurred and was common. Following on from this when we found a stray cat in need of medical attention unable to eat around 6 weeks ago, we phoned them as our vet to be told “take them on as your own to pay for treatment or call a cat charity”. Another local well known 24hr vet in Morley took the cat in without hesitation, treated and supported a local rehoming charity in looking for a home. Our experience gets more personal from this point. Our cat of 11 years unexpectedly became poorly this past week and started losing weight rapidly. Her treatment was delayed for 2 days due to vet sickness and she was seen on Friday at 7PM. We were told she was chronically poorly but would need diagnosis & treatment if possible or to essentially put her to sleep on the spot, which we felt completely uniformed for to make that decision. I explained we didn’t have insurance & would be willing to fund but that it couldn’t be a blank cheque approach. One quote I remember well asking for blood tests but not being able to upfront agree to all the diagnosis treatment was “are you just looking for a reason to put her to sleep”. We were torn & confused. We were quoted the use of Klarna to pay, a £1500 over night stay, a £500 CT scan. We payed on the spot £330 for an in house blood test and medication to stimulate appetite and took her home with us. Unfortunately overnight and the next day she deteriorated and by 3PM we were back and had decided to put her to sleep. The vet on Saturday night was fantastic and made the situation and her condition clear to us. We opted for communal cremation as opposed to their quoted personal option (another £500) as we weren’t sure what to do with her ashes. We agreed with the vet that her paw prints, nose prints and fur clipping would be returned to us that was written on the form and signed. We were moved to another room and stayed throughout the procedure. What wasn’t fantastic was someone coming in whilst we were still having a moment with our pet, with the card machine to collect the payment for the euthanasia and cremation. We weren’t escaping anywhere and in the past they’ve also sent a payment link. Fast forward to today we called in advance to collect the prints and fur and told they were ready. I’m pleased vets4pets birstall were able to remember to collect payment, as they weren’t able to do the same with our request nor read the form that we signed and were handed a small white envelope with 3 lots of paw prints on plain paper. When I went back in & queried the clippings, I was apologised to and told the instructions hadn’t been fully read, already upset having to collect them, I turned & walked out. I’m really pleased they’ve got their just shy of £500 for blood tests & euthanasia (this didn’t include the appointment cost covered by the pet plan) and want to thank them for making a terrible experience much sadder. A mistake they can’t take back, and we feel it wasn’t a difficult request. We will be cancelling our other cats policy and moving to another vet. The 2 stars is for the vet that dealt with us on the second night, otherwise wouldn’t be recommending them at all.

We have been a monthly customer of yours for our elderly dog and 5 other pets we own for the past few years now, and we have spent thousands of pounds at your practice...but after the way we were treated today, we will never step foot on your premises ever again!! The receptionist who works on your evening/night shift is a disgrace to your company. She refused our dogs treatment who was booked in for an appointment at 8pm, (which we have evidence of) in which we arrived at 7.55pm, and she sent us on our way, stating we shouldn't of never have been booked in for 8pm and that we will have to rearrange the appointment for another time, making me leave with my dog who was in agony with her arthritis with no treatment!! She tried to belittle us in the middle of your practice, making rude, bold and snarky statements, when she in fact was incorrect and we evidenced this to her, but she still continued to be rude and unhelpful. Due to her behaviour, we are going through an official complaint at the moment to report this further but you have now lost a very loyal customer with 6 pets who all used your services, we will now be going to Abbey House Vets in future!

I’m not sure who thought it’s a good idea to have an emergency veterinary care facility located on the first floor of a pet store, on a gallery. Our dog developed a life-threatening condition on a bank holiday and we had to take him there as our usual vet was closed and this is their emergency facility. It was a very unpleasant experience having to walk our poorly boy among the customers. The noise and commotion stressed him out even more. Our boy was admitted to hospital. Despite assuring us someone would call with an update, nobody did! He was admitted around 4:30pm on Monday and we heard nothing until Tuesday late morning when someone called to say he was doing better and we could take him home. We stayed up until after midnight on Monday and called multiple times only to be told each time someone would call us back. When the vet finally called on Tuesday they advised they had given him chicken despite us making it very clear during the admission he was allergic to it and putting it on a form… When I questioned it I was told there was a mix up with the notes… When I picked him up, they had misplaced his leash (it was found as I requested they looked for it). To be fair they did sort the insurance claim out quickly but forgot to issue us a refund (by own admission, when I called to clarify). We only found out we were due a refund when I called to clarify why the invoice submitted to the insurance company was for a lower amount than what we had paid… As a result we’ll be changing vets because there’s no way I want our boy to have to go there again if he ever needs emergency care.

Cannot comend the staff at vets4pets enough! They were so kind and caring as if Ripple was their own baby and the care she recieved was second to none, sending us regular updates the whole time she was in hospital. Without their care she would not be at home with us today ❤️

Having got home after my own practice had closed for the day recently, I found my dwarf hamster clearly very unwell. Vets4Pets Birstall were compassionate to the situation and arranged for me to bring her in right away. The vet who saw us was so lovely, very understanding that she was a beloved pet but also very honest about her prognosis and we agreed it was kindest to let her go, I felt 100% comfortable that my girl would be cared for with the respect and dignity she deserved. They also thoughtfully sent me a condolence card which arrived in the post today.