Jill was extremely nice and knowledgeable. She made my cat feel comfortable and safe in the consulting room. She spoke to me in detail about the best treatment for my cat and made me feel at ease, she explained what I needed to do with the medication I was taking home. Nothing was too much for Jill, I felt that she went above and beyond for Marley, which made me feel good.

Was recommended Sydenham vets for pets and they have not dissappointed, friendly genuinely caring staff and Cookie has been quite happy and well looked after, i had to pop in to get medicaton and quicl.check.and even last minute they were very helpful and polite and got me booked in

Really frustrating experience; they said over the phone they would dispense flea medication and when we went to collect it, they said our cats needed a full check up. By that point it was too late to fit in before our holiday. They also charged us £45 for a tiny tube of eye ointment which is something you can get from a regular chemist for £8. As mark ups go, that’s pretty outrageous.

I was going to rate the place 2 stars until I spoke with a very pleasant lady over the phone this morning named Ruby. Vets4Pets Sydenham is one of the least professional practices I’ve been to. Every time I call I either speak to someone who has no knowledge of the practice or a very rude lady with an accent that rushes to get you off the phone. I normally see a young lady with long brown hair at reception and she is very lovely. However, the majority of staff I have spoken with are rude and rush visits. for that reason I have transferred my pets care elsewhere.

I had a deeply frustrating experience with Vets4Pets Sydenham. After being advised to provide my pet’s medical history and prescription from another vet, I followed all the instructions given to me—only to later be told they wouldn’t dispense the medication because my pet hadn’t been seen for a while. That was the exact reason I provided the history in the first place. No one contacted me to say the medication was ready, despite being told they would. I had to chase it up myself, only to find out they wouldn’t help after all. This has wasted not only my time but also that of my previous vet, and most importantly, left my unwell pet without the medication she needs. The communication was poor, inconsistent, and dismissive. I would not recommend this branch to anyone who wants reliable care for their pet.