Sadly my experience was not positive with Vets Now - my cat Austin Daniel was placed in their care by lovely people who found him in a terrible state. Vets now managed to email me after scanning his chip which I’m truly grateful for hence we liaised about the best option due to the eye watering charges they demand. Ultimately they put him on fluids administered pain meds but everything was strictly about money indeed they’d have let him die in their care if I genuinely could not have come up with funds. Ultimately I went in a taxi next morning to transfer him to local private vet - was traumatised yet their main priority was immediate text to warn me I must fill in an insurance form & that they’d be charging for admin fees. The feeling I got was they are purely driven by money (I understand that to an extent) but charged £1200 for a single night & that didn’t include essential blood tests. Subsequently my I took my cat (canula still in leg) to Dundas vets who were wonderful not going on about money all the time whilst a person is devastated about their injured animal. This image of Austin is from Dundas Street Vets who fitted an NG feeding tube as he couldn't eat. Vets Now would probably have charged a couple of grand for this necessary intervention. Subsequently my cat has tragically died but that’s after 5 days of Dundas private vet trying to save him. Vets Now are disgraceful & purely cash driven they do not care I will be reporting them to Ombudsman when I've got the energy. Ultimately Austin has undergone a post mortem indeed he was bleeding out internally Vets Now had called to warn the price of a free fluid abdominal scan which they subsequently stated was fine. I believe that my boy would be alive today if they had been helpful & decent. Please do NOT take your animal to this service🥲

We took our kitten Nimbus into Vets now on 24th June as an emergency as she was extremely lethargic, had no appetite, wouldn’t drink and became very withdrawn. Her temperature was taken (40°C) and an injection given to bring this down. We were then sent home and told to come back if things didn’t get better. However we were charged £400 for this visit which in no way reflects the care she received as all she got was the injection. In the days following, her mood improved, but she started losing patches of fur. We put this down to stress initially as this is a common symptom of stress. However, over the week that followed, she started to deteriorate again and while losing yet more patches of fur, this time in much larger chunks. We ended up at Vets Specialist Scotland where she spent 4 days in their care to determine what was causing her issues. They concluded that a bacteria which should not be present, was in fact not only under her skin but also within the layers of muscle. This bacteria was causing necrosis of cells, and also making her very ill. The vet concluded that this could only happen when the skin experiences trauma which breaks the skin. In this case, as a fully indoor cat and the timing of the occurrence, this was caused by a poor injection method while at Vets Now. As of now, poor Nimbus has been left with huge scars, open wounds and a back with no hair. The prognosis is that she will likely be left with no hair in the affected areas. To say that I am disappointed would be an understatement. I am devastated that this has happened to a kitten who wasn’t even 6 months old at the time and to have been ripped off in the manner we were is completely unjustified and unacceptable.

So thankful they saved my boys life and they done what they needed too for him, but honestly communication needs to be better. I understand that things are busy especially on a weekend!I went Saturday and Sunday with one phone call telling me how he was and I had to phone twice and both times got told rounds were getting done! I had little to zero communication with the vets and when I did there was no information given to me! Then when I spoke to someone it was a really rushed phone call and didn’t seem like the could be bothered speaking to me to update me on my very ill dog. We then picked up our dog on Monday morning, literally a two second handover in the busy waiting room. So overall would use again if needed and thankful for them.

Sadly when my dog Rolo had a cluster of seizures in one day, which she never had before I contacted Vets Now for advice. They explained it was best to bring her in to get checked over by the vet as she had never had more than one seizure in a day. The staff were welcoming and really made myself and Rolo feel comfortable in poor circumstances. The vet I saw was knowledgeable and caring and offered me multiple options on how best to progress. With their help and advice Rolo is back to her usual self.

My dogs were seen immediately and their lives saved. Reception kept us updated all the time, amazing people. Couldn't ask for anything more!