Vets Now handled the referral, testing and communication beautifully, empathetically, efficiently and with transparency. Their care of my dog is excellent. There's even a free car park for patients (well, their car-driving owners) and when you're travelling with a sick pet, worrying about parking should be the last thing on your mind. I recommend this practice. (The photo of my dog was taken at home, their floors are cleaner than mine 🤣)

Having brand new poorly kittens and 3 hours of sleep made us crazy people and everyone here was so lovely and understanding - only took an hour to be seen on a Saturday night - was quite dear but I guess that’s what kitten A&E costs! Thank you for taking care of our babies

We can not thank all the staff from Vets Now and the critical care team plus the surgical team. You are all amazing, you saved our Olly's life. When we arrived at the centre on a Saturday afternoon with our very ill dog Olly, they were waiting on him to arrive and as soon as we walked in, he was taken straight away to Critical Care, as they thought he had a ruptured Gallbladder. Carmen explained everything that was going to happen to olly and we stayed as we were over 50 minutes away. Olly had to get more xrays to make sure his heart was ok as well. We then got a call to say the xray was all good and he was on his way to surgery . We then came home as this was about 7 at night , we had a very nervous wait and then the phone went at around 10.30 . Leonor, his surgeon, was so lovely and explained what had been done and it was a ruptured gallbladder he had. They removed the gallbladder and all the bile around his abdomen plus some of his liver . We were still in the very early days but he was doing really well, Kara from the Icu gave us update calls in the morning and in the evening telling us how he was getting on and also sent us photos each day. The care the whole team provided for Olly was outstanding Thank You all so much our little boy is home and making a fantastic recovery 💕.

First class service. You all explained everything what was happening and constantly kept in contact with us. Storm was so ill . Cannot thank you enough for everything you done for Storm. The work you do is so amazing. Storm is slowly getting back to his cheeky self and has some appetite. He's having 4 or 5 small meals a day . Thankyou so much for saving our boys life ❤️

I cannot thank the team at Vets Now in Glasgow enough for the incredible care they gave my 1 year old cat, Artemis, during a very stressful late-night visit last night. She had been unwell for a while, and when I noticed what looked like a blue tint at the back of her tongue, I feared the worst and phoned. From the moment I called, the nurse I spoke to — Emma — was calm, kind, and quick to act. She brought us in straight away, understanding it could be something serious. When we arrived, Artemis was taken in for triage immediately (literally), and within about 10 minutes they had identified and removed the culprit: a thin piece of green plastic poo bag (that I use emptying their boxes) somehow wrapped around the back of her tongue, somehow perfectly mimicking cyanosis. As soon as it was out, Artemis was instantly more herself, and I was overwhelmed with relief (and the realisation I need to be more careful around the house, thank god this went the way it did). Emma was truly WONDERFUL throughout — compassionate, professional, and genuinely happy for us when she delivered the good news. You could tell how much she cared, and it made such a difference in a moment of high anxiety. They handled everything so efficiently and kindly, and at no point did I feel like just another case (or too much of an idiot). They even managed to lift the added stress of financial worry, which is incredibly rare and appreciated more than I can say. I’ve had really difficult experiences with emergency vets in the past, but this was the complete opposite — it was a genuinely positive and reassuring experience from start to finish. Thank you again to Emma and the whole team for your amazing care and compassion. You made all the difference and last night we left on a high of relief with our wee girl. Bonus photos of Artemis, looking very beautiful and cuddling her brother and definitely not like an absolute rascal that likes to fight with bin bags :)