A big thank you to Paula (working Saturday 16th August) for treating our rex rabbit Bumble with an incredible amount of attentiveness and kindness. We brought Bumble in with signs of gut stasis. It is always nerve wracking to visit a new vet with a rabbit, but Paula instantly put us at ease. She took a holistic approach to Bumble’s care and thoroughly examined him from top to toe to make sure that there was no additional underlying issue. Bumble is usually a very nervous boy but Paula handled him perfectly, reducing his stress levels. The clinic was going through a busy afternoon, and it was very impressive how Paula balanced the range of patients whilst making each of us feel like our animals were in the best hands. Bumble is now back to eating and hopping around like usual! Thank you Paula!

I brought my dehydrated dog to the emergency vet as I was worried he would not survive until Monday without water. He stopped drinking last Friday due to an upset tummy. The Vets Now vet recommended a pain medication injection and anti nausea injection, and I trusted the vet. We came back home and within 30 mins my dogs condition went down hill. The already dehydrated dog started drooling and panting, breathing became difficult and rapid, and he couldn't keep his eyes open. I called the Vets Now back, and they said that heavy panting and drooling were normal side effects for the pain medication. I asked why would you give such a medication for a dog that is already dehydrated and the vet nurse said that she's sorry I feel that way, they'll take my feedback onboard and I should just keep monitoring my dog and wait for the drugs to wear off. Should take only 6-7 hours more. I trusted you and you made my dog more sick, and charged £480 for doing so. I'm heartbroken and I hope I'll never need an emergency vet again.

VETS NOW at Reading - their out of service was brilliant- our elderly dog was treated promptly, professionally and with kindness - and so were we while we were so worried about him- the staff were amazing and reassuring- he spent the night with them having painkillers, intravenous fluids and IV antibiotics- he was transfered to our local vet Falklands in Newbury the next morning and they continued the excellent treatment ensuring he was comfortable and cared for and he is now recovering back at home. The vets in both centres were patient, very kind and understanding, we were also kept fully informed throughout. We are very grateful at 13yrs (91) hes bouncing back having had excellent treatment and care by all the staff- a very big thank you - he will be able to go back to enjoying his 'happy place' soon

Looked after and put at easy after a scary incident with my pup. Vet was knowledgeable and as probably gets to see this alll the time it wasn’t as scary for him as it was for me. His calm attitude calmed me and I left a lot happier than arriving.

The service we got, as an emergency on Sunday night couldn't be faulted. We got our dog seen in very good time, as we couldn't leave him in pain overnight before we could get to our regular vet. We also got good advice and a referral to the Ralph, where Gizmo is still resident and being treated.