Very quick appointments excellent advice and care for my dog

I have been bringing my six cats to this veterinary surgery for over ten years, and during that time, I’ve had the privilege of meeting nearly all the vets, along with many wonderful nurses, receptionists, and other veterinary professionals. The standard of care and advice has always been exceptional and consistently of a gold standard. My eldest cat, Rosie, has been dealing with increasingly complex health issues, which have recently become even more challenging. Throughout it all, the entire team has shown unwavering compassion, dedication, and genuine care, not just for Rosie, but for me as well. There have been times when I’ve worried that I was asking too many questions, booking unnecessary appointments, or taking longer than my allotted time. Yet I have never once felt rushed or unwelcome. The team’s patience, empathy, and understanding have been truly remarkable. I honestly cannot thank the entire team enough. They are an exceptional group of professionals doing deeply meaningful and compassionate work.

Overall, I’ve been happy with the vets I’ve seen at Vets for Pets in Quinton. However, the experience with the reception team has not been the same unfortunately. There’s one receptionist in particular who is very blunt on the phone. She interrupts while you’re speaking, talks over you, and comes off quite rude. She’s also not very upfront about the costs involved when asked and tends to be quite critical rather than helpful. I think some training would really help. On a more positive note, there’s another receptionist with red/ginger hair who’s usually lovely – she’s friendly and a lot more approachable. It makes a big difference.

I would never use this practice every again. They are all about the money. Pointless tests done on my cat when she would never have been able to have her tumour removed due to it's placement but I was gaslit as I dared to question why they were doing it. It was the most horrible experience. I wish I'd trusted my gut. Complete lack of empathy.

The worst experience I have ever had after my dog was put to sleep. This practice takes simple questions, won't answer them, lie and call it harassment when you keep asking questions. Asked to speak to owner and I have never heard back. Unhinged and one to avoid.