Ollie was amazing during an emergency. Our 10 year old dog, Chewie, was attacked by 2 dogs. He arranged X-rays and a clear management plan. Highly experienced, great care and compassionate during a stressful time. Thanks

Great Vet practice with competent reassuring and warm veterinarians, staff and nurses. My cat Ninux was well taken care of (despite, I have to say, extortionate prices). Best practice was applied and aftercare was great. Would definitely recommend the practice if your pet has a problem. Thank you 🫶🏻

Please do not take your pet here.
I didn’t believe the negative reviews at first, but sadly, they were all true. The staff are rude and incompetent. My cat had eye surgery and later began suffering sudden seizure-like episodes. One evening, her condition became so severe that I called their Hampstead branch ( St Helen’s where I’m registered. I want to note that the St Helen’s team tries their best to help their patients. You can see and feel that they care). The receptionist told my that they couldn’t assist and advised me to take an Uber or black cab to Queen Mother’s Hospital for Small Animals which is over an hour away because she was under their care which was not true. Frida was discharged from the hospital. When I called the hospital and explained the situation, they were shocked and angry that Village Vet Hampstead had refused to help. Village Vet was my cat’s primary vet, and they let me down. Another negative experience with them. (my cat was due to see the neurologist team from a different hospital on the 8/5) I was advised by the neurologist that my cat should be taken to my emergency vet to be monitored because she experienced more episodes. Sadly, my cat passed away, before she could see the other specialist. When I went to collect her ashes yesterday, the experience was heartbreaking. I walked out with the bag, but thankfully I checked inside. My surname was misspelled, and more disturbingly, the casket was wrong. I had requested a white cat not a black one. Naturally, I was devastated and angry. When I informed the receptionist, I was told they would investigate and call me back. Six hours later, I still hadn’t heard anything, so I had to follow up myself. I was told a staff member had made a mistake and they were “so sorry.” But honestly — if they can’t even get something this sensitive right, how can you trust them with your pet? I’ve submitted two complaints already. They have a new practice manager, but she clearly needs to make serious improvements. Right now, the Hampstead Village Vet location is not a place I would recommend for any pet. Once again — avoid this place if you want good, compassionate service.

I cannot say enough great things about the team at Village Vet. My 4-year-old bernedoodle, Winston, needed to be seen late at night on Easter of all days. As someone who moved here with their dog from another country, I wasn’t sure what to expect for emergency veterinary care here. Virtue Vets in Marylebone referred us to this practice and I couldn’t be more grateful. Not only did they take care of my Winston, but they also eased my nerves with our initial visit as well as a follow up appointment the next day. I’m so appreciative and highly recommend any of their vets as well as their supportive staff.

We couldn’t be happier with the care our dog, Marley, received. The entire team was so warm, patient, and attentive — you could really feel how much they love what they do. They took the time to explain everything clearly and made Marley feel safe and comfortable every step of the way. We’re so grateful for the wonderful care and highly recommend them to anyone looking for a truly compassionate veterinary team!