Village Vet is owned by Mars Inc—look them up. Mars is a pet food conglomerate notorious for unethical animal treatment, child slavery and widespread deforestation. They also manufacture dangerously low-quality pet foods such as Pedigree and Whiskas. That alone would give me pause, but my own experience with Village Vet’s West Hampstead branch leaves me no choice but to warn fellow pet owners. I trusted this clinic for nearly eleven years, believing my cat was in capable hands. From 2015 to 2025, I spent thousands of pounds ensuring he received top-quality care. Initially, Christian looked after us; more recently, it was Rosa—no issues until now. However, they misdiagnosed my cat three times in succession. Each consultation was more distressing than the last, culminating in an appalling visit at the West Hampstead branch. Rather than admitting their errors, they doubled down, focusing on fees over genuine concern for my pet’s welfare. Clearly, the clinic prioritises profit above all else. Their emphasis on upselling treatments and tests felt relentless. I tried to remain patient despite earlier mistakes, but it became impossible to ignore the way we were treated. If you care about your pet’s well-being, consider what it means to place them in the hands of a practice driven by corporate interests and profit margins. Read the negative reviews for yourself and you’ll understand what I’m referring to. I won’t tell you not to register your pet here—legally, you can. But if you really value your cat or dog, if you want competent, respectful and compassionate veterinary care, stay well clear of this practice.

Lately, the situation has improved, the veterinarians are skilled, but there’s still the feeling that, as a company, profit is more important. Because of that, it’s hard to build a relationship of trust where you can truly understand whether certain procedures are genuinely necessary for your pet or simply done for the company’s profit.

This vet surgery is wonderful. Serena in particular is such a caring vet who we enjoy engaging with. Highly recommended.

Compassionate, caring and amazing vets! My dog is a bit nervous at the vet but the doctor here took such great care of her when I had to drop her off for some testing. They even gave her some food afterwards and said she did very good- which can only speak to how wonderfully caring the staff are! Love this vet office.

Thank you for all your love care and attention for my French bulldog Lola. She had a challenging life right from the start, with two families giving her up before she was 18 months old. Over the years she needed multiple spinal, nose and ear surgeries. Village Vet were there supporting us throughout, and I will be forever thankful.