Vets are good, staff are warm and inviting. Skye gets the treatment that she needs.

All the staff are very welcoming and helpful. My appointments are always on time and met with friendly vet staff every time.

The staff were friendly, but the prices were outrageous. £62 for a 10-minute consultation, followed by an additional £80+ for antibiotics for my cat. It honestly felt more like a cash grab than a genuine effort to provide value for money. The focus seems to be on how much they could charge rather than delivering a fair service.

Extreme difficulty in getting hold of anyone by phone to order a repeat prescription for my cat. I left a message as directed (twice) but no response. When I called into the practice in person I was made to wait for half an hour - and then charged £31 for the prescription - up from the £28 I paid 3 months previously. I order the medicine online because it saves over a third of the cost compared with buying from the practice. Practice also looks tired and long overdue for a coat of paint and a refurb. Looks like the owners (based in Bristol) are cutting back on service and taking max profits.

Never seem to answer phones or reply to emails. Closest vet to me so I have no other options as I don't drive. Recently had bad experience with a vet I've never seen before being too rough with my dog and releasing to me when he was still heavily sedated. Never had an issue with the usual vet and have used them for about 20 years. No wheelchair access as there's a high step to go in and a narrow doorway. Lots of parking available.